Last Updated: October 2, 2026
At CBS Hospital , we are deeply committed to safeguarding the privacy and security of our patients and website visitors. This Privacy Policy governs how cbshospital.com collects, uses, stores, and protects your information when you visit our website or use our online services, including our contact forms and API-powered appointment booking system.
By accessing our website and utilizing our online appointment or inquiry services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect information to provide better medical services, streamline appointment scheduling, and ensure smooth website functionality. The information collected on cbshospital.com includes:
- Personal Identification Information: When you fill out contact forms, inquiry boxes, or book an appointment, we collect details such as your full name, email address, and mobile/phone number (e.g., +91 92360 59231).
- Appointment & Clinical Context Data: When you use our API appointment system, we collect your preferred appointment date and time, chosen medical department, specialist doctor, and any optional medical notes, symptoms, or reasons for visit provided by you.
- Automatically Collected Technical Data: When you browse our website, our servers automatically collect standard technical information, including your IP address, browser type, device information, operating system, and pages visited via cookies and analytics tools.
2. How We Use Your Information
We use the data collected from cbshospital.com strictly for healthcare operations and customer support:
- Appointment Scheduling & Management: To process, confirm, and update your doctor consultations through our automated API booking integration.
- Patient Communication: To send you automated appointment confirmations, schedule changes, reminders, and follow-up updates via SMS, email, or WhatsApp messaging APIs.
- Hospital Operations: To coordinate with our reception desk and medical staff so we can prepare for your visit and provide appropriate medical care.
- Website Optimization: To analyze site traffic trends, fix technical bugs, and secure our web infrastructure against fraudulent activity.
3. API Integration and Data Security
- Encrypted Transmission: All information submitted through our online forms and appointment APIs is encrypted using industry-standard SSL (Secure Sockets Layer) / TLS protocols to prevent unauthorized interception.
- Secure API Processing: Our appointment booking APIs utilize secure token-based authentication, ensuring that data passes safely between the front-end user interface and our secure hospital database.
- Restricted Access: Access to your submitted appointment records and personal data is strictly limited to authorized hospital administrative staff and medical personnel bound by professional confidentiality obligations.
4. Disclosure of Information
We do not sell, trade, or rent your personal or health data to third parties. We may share your information only under these strict circumstances:
- Service Providers & API Partners: Trusted technology vendors who assist us in operating our website, database hosting, or managing automated SMS/WhatsApp notification APIs, provided they agree to keep your information confidential.
- Legal & Medical Compliance: When required by applicable laws, court orders, or government regulations to protect public safety or legal rights.
5. Data Retention
We retain your personal and appointment details only for as long as necessary to fulfill the purposes outlined in this policy, comply with medical record-keeping laws and regulations, resolve disputes, and enforce our operational agreements.
6. Your Privacy Rights
As a user of cbshospital.com, you have the right to:
- Request access to the personal data we hold about you.
- Request corrections to inaccurate or outdated appointment details.
- Request the deletion of your personal contact data, subject to legal and healthcare data retention requirements.
7. Children’s Privacy
Our website and appointment booking systems are not directed toward children under the age of 18 without parental or guardian supervision. We do not knowingly collect personal data from minors online without appropriate consent.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our medical services, web technologies, or legal compliance mandates. Any modifications will be posted directly on this page with an updated “Last Updated” date.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled on cbshospital.com, please reach out to us using the details below:
Visiting Hours: Monday – Friday (06:00 AM – 12:00 AM) | Sunday (08:00 AM – 10:00 PM)
Hospital Name: CBS Hospital
Website:https://cbshospital.com
Address: Dr. C.B. Singh Gali, Gorakhpur – Sikariganj Rd, Khajni, Gorakhpur, Uttar Pradesh 273212
Phone Numbers: +91 92360 59231 / +91 72360 59231